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SHIPPING AND DELIVERY

All of our hand poured soy wax candles are shipped via Royal Mail within 3 days of order. We use a standard postage service for orders under £20 and a 'signed for' service for orders above £20.

CANDLE RETURNS POLICY

  • You have 14 days to return an order after receiving it.
  • If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
  • Unless arrangements are made with us, you cover the cost of the return.
  • Please note that exceptions may apply for the return of certain custom-made scents.
  • If you have any questions, please contact us.

 


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SHIPPING AND DELIVERY

All completion dates given are ESTIMATES ONLY.

Multiple pieces ordered simultaneously will require more time to build.

I work alone so orders can be delayed if I encounter any unforeseen circumstances.

I'll always inform you of any delay but please understand that delays of up to a couple of weeks can, and sometimes do, happen.

I do my best to personally deliver all of my furniture so as I can ensure the best care is taken with each & every piece.

If I'm unable to deliver your item personally all larger pieces will shipped via a trusted private courier.

Smaller items; such as window boxes, shelving and some smaller storage units are shipped via UK MAIL on a 'next day' service.

I welcome collections from my small workshop in Leigh, Lancashire.

*I'M HAPPY TO DISCUSS DELIVERIES OUTSIDE OF THE UK*

FURNITURE RETURNS POLICY

Bespoke furniture is not eligible for return, refund, exchanges or cancellations unless the completed piece is faulty.

But please contact me if you have any problems with your order.